Retro Cat Eye Triangle Frame Anti-Blue Light Glasses Women Men Optical Eye Protection Eyeglasses Office Computer Goggles
Free Shipping Now For Over US$49.99
Free Shipping Now For Over US$49.99
Free Shipping Now For Over US$49.99
Free Shipping Now For Over US$49.99
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Customer Reivew:
BEWARE: Their Warranty Is A Total Joke & Robbery 💸
I'm writing this to warn other parents about my terrible online shopping experience. I thought I was doing the right thing, but it turned into a complete nightmare that I feel others should know about. My direct feeling and conclusion about this is that this place is the worst I've ordered glasses with added warranty and needed a replacement due to the frame breaking and each time I've needed a lens replacement they tell me my choice of frame is out of stock and will therefore he receiving a store credit plus a small % which doesn't make sense then how do I end up with a cheaper and lighter pair than the previous? I'm so tired of dealing with this crap from glassesusa plus a 30 deductible for the replacement. If you want quality eyeglasses for your child look elsewhere they seem like a good choice but are not . They haven't got 1 order right since purchasing with them but in order to not loose my money I have to choose until they get it right all while decreasing the value of my order I started at like 189 now it's somewhere around 130 a total joke and robbery you don't even realize due to the way they credit back and their fake discount codes. After this cycle of frustration, I felt I had no choice but to call customer service and leave this review.
Customer: My son's frame broke, I have a warranty, and you're telling me it's out of stock and I only get a store credit that's worth less than what I paid? This feels like a total robbery.
CS Rep: I’m very sorry to hear about the frustration this has caused. I understand you're upset about the out-of-stock frame and the store credit value. Let me look into your order details.
Customer: I started with a $189 pair and now I'm being forced to pick something worth around $130 after paying a deductible. How is that a fair warranty replacement? It happens every single time.
CS Rep: I can see why that is upsetting, and I sincerely apologize. It is not the experience we want for our customers. Allow me to review your account to see if we can offer a better alternative frame or adjust the credit amount for you.
Customer: Fine, but I'm not accepting another "cheaper and lighter pair." I just want what I paid for or an equivalent replacement. This has been a constant issue.
CS Rep: I completely understand your position. I will personally escalate this to find a suitable resolution. I will need a moment to check with my support team for available options for you.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap.
After a Nightmare, This Company Was a Breath of Fresh Air! ✨
It's been amazing to see how many of you have noticed and asked about my new glasses! The secret to my newfound screen-time comfort and style is these incredible Chic Cat-Eye Blue Light Glasses. They perfectly blend that vintage vibe I love with the essential blue light protection my eyes desperately needed. If you're tired of digital eye strain but refuse to sacrifice style, you absolutely have to see these for yourself. They're a total game-changer! My last attempt at buying glasses online was a complete nightmare. 😤 I had a warranty for my son's broken frames, but the company claimed they were out of stock and offered me a store credit worth less than what I originally paid. After paying a deductible, I was forced into a cheaper, flimsier pair. It felt like a total robbery, and I was so frustrated. ðŸ˜
After that experience, I was hesitant to ever shop for glasses online again. 🤔 However, I saw some amazing reviews for Mozaer.com, specifically praising their customer service and quality, so I decided to give it one last shot.
My experience was so refreshingly positive! It was everything my last one wasn't. I completely agree with this sentiment I saw from another happy customer: “I rated my experience a nine because the customer service was outstanding. Blake was instrumental in supporting me from start to finish with Mozaer.com. Max was exceptional; he called me before my appointment to collect intake information and ensure everything was organized for a seamless experience. Kat performed my initial eye care evaluation and made sure I felt comfortable throughout the process.” ✨
The quality of the glasses themselves is fantastic, and the entire process was so simple. Their website is easy to navigate and has a great variety, from trendy frames to practical female reading glasses. Mozaer.com has restored my faith in online eyewear shopping. I finally got exactly what I paid for, and it was a wonderful, stress-free experience. 😃
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